At al-Barka Fragrances we prioritize customer satisfaction and want to ensure that you are happy with your purchase. If for any reason you are not satisfied with your order, we offer a flexible exchange and refund policy to make your shopping experience worry-free.

Exchange Policy

• You can apply for an exchange within 7 days of your purchase.
• If you’re not satisfied with the product, simply return it to us within 7 days of receiving it.
• The product must be in its original condition, unused, and with all the original packaging and tags intact.
• Once we receive the returned item, we will process the exchange within 7 days.

Refund Policy

• If you do not wish to exchange the item, we are happy to issue a refund.
• The refund will be processed within 7 days after we receive the returned goods.
• The refund will be made through the original payment method used during the purchase.

Conditions for Returns and Exchanges

• Items must be in the original condition as received, including tags, packaging, and any accessories.
• We do not accept returns or exchanges on items that have been used, damaged, or altered.
• Shipping costs associated with returning the product will be covered by the customer unless the product is defective or the wrong item was shipped.

We strive to process all returns and exchanges as quickly as possible to ensure a smooth experience for our valued customers.

For more details or to initiate a return/exchange, please contact our customer support at binkasibarts@gmail.com or call us at +92 300 0128122

Thank you for shopping with Al-Barka Fragrances!